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Network Devices – Diagnostics

Written by Sunny
Updated this week

Overview

The Diagnostics page allows administrators to perform device-level network troubleshooting directly from the Cloud Controller. It provides built-in tools to test connectivity, routing, DNS resolution, and wireless environment visibility for a selected network device.

This page helps isolate network, ISP, DNS, and device-related issues without requiring local access to the device.
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Screenshot Reference

📸 Figure 1: Diagnostics Page – Device Tools Overview

V Q Search Devices by Name, MAC ID, GUID, Tags or Network Diagnostics Health Devic Test Router X V Model PC-61C4-MW6 MAC Address 00:0C:66: ~ NOC Dashboard Tools Packet Capture ARP Table Speed Test AT Command Wi-Fi Scan SELECT NETWORK Network B V Routers 1 Switches Tools Monitor Ping Source IP Address Default V IP / Host Ping 1009 Connection Status Configure Ping Statistics : PING STOP CLEAR Network Devices Pinging Default ... Firmware == SIM Search 0 Status MAC Address Name . 00:00:66:16:4D:29 Test Router . UP 00:0C:66:10:E8:73 IPV4 IP 8.8.8.8 Packets Sent - Packets Received - Loss Rate - Average Latency - Minimum Latency - Maximum Latency Traceroute Uplink : Default V IP / Host Run IPv4 Traceroute to 8.8.8.8 over Internet 1

Displays diagnostic tools such as Ping, Traceroute, DNS Lookup, Packet Capture, ARP Table, Speed Test, and Wi-Fi Scan for a selected network device.
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Navigation

Path:
Select Network → Monitor → Network Devices → Action → Diagnostics

Device Selection

At the top of the page, the following device details are displayed:

  • Device – Selected device MAC address

  • Model – Device model identifier

  • MAC Address – Hardware address of the selected device

Administrators can switch devices using the Device selector dropdown.
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Diagnostic Tabs

The Diagnostics page includes multiple tabs for different troubleshooting functions.

  1. Tools

Ping

The Ping tool is used to test basic network connectivity between the selected device and a destination IP address or hostname.

Diagnostics Device Test Router X V Model PC-61C4-MW6 MAC Address 00:0C:66:1 Tools Packet Capture ARP Table Speed Test AT Command Wi-Fi Scan Tools Ping Source IP Address : Default V 8.8.8.8 Ping Ping Statistics : PING STOP CLEAR Pinging Default (8.8.8.8) 60 ms 30 ms 0 ms IPv4 IP 8.8.8.8 Packets Sent 15 Packets Received 15 Loss Rate 0% Average Latency 48.694 ms Minimum Latency 43.286 ms Maximum Latency 59.221 ms

Options:

  • Source IP Address – Select source interface (Default or specific)

  • IP / Host – Destination IP address or hostname

  • Ping / Stop / Clear controls

Output:

  • Packets sent and received

  • Packet loss

  • Average, minimum, and maximum latency

Use cases:

  • Verify internet reachability

  • Check LAN or WAN connectivity

  • Identify packet loss or latency issues


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Traceroute

The Traceroute tool displays the network path taken to reach a destination.

Diagnostics Device Test Router X V Model PC-61C4-MW6 MAC Address 00:0C:66:16 Tools Packet Capture ARP Table Speed Test AT Command Wi-Fi Scan Traceroute Uplink : Default V 8.8.8.8 Run IPv4 Traceroute to 8.8.8.8 over Internet 1 İ traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 38 byte packets 1 192.168 (192.168. I) 2.699 ms 1.168 ms 1.061 ms 2 192.0 1 (192.0 ) 2.815 ms 2.113 ms 1.758 ms 3 192.0 (192.0 ... . ) 39.426 ms 29.725 ms 29.406 ms 4 192.0 (192.0. 1) 29.667 ms 48.128 ms 33.308 ms 5 192.0. (192.0. ) 37.740 ms 41.067 ms 39.551 ms 6 172.27. 5 (172.27. 5) 42.527 ms

Options:

  • Uplink – Select uplink interface

  • IP / Host – Destination address

  • Run button to start the trace

Use cases:

  • Identify routing issues

  • Detect ISP or upstream latency

  • Troubleshoot unreachable destinations


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DNS Look Up

The DNS Look Up tool resolves a hostname using a specified DNS server.

Device Test Router X V Model PC-61C4-MW6 MAC Address 00:0C:66:16 Tools Packet Capture ARP Table Speed Test AT Command Wi-Fi Scan DNS Look Up Hostname yahoo.com DNS Server 8.8.8.8 : Run .. DNS Lookup for yahoo.com from 8.8.8.8 ; - >>HEADER <<- opcode: QUERY, rcode: NOERROR, id: 53080 ; flags: qr rd ra ; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 0 : QUESTION SECTION: : yahoo.com. IN A ; ANSWER SECTION: yahoo.com. 363 IN A 74.6.143.25 yahoo.com. 363 IN A 74.6.231.20 yahoo.com. 363 IN A 98.137.11.164 yahoo.com. 363 IN A 74.6.231.21 yahoo.com. 363 IN A 74.6.143.26 yahoo.com. 363 IN A 98.137.11.163 " AUTHORITY SECTION: ; ADDITIONAL SECTION: " Query time: 49 msec ; SERVER: 8.8.8.8 : WHEN: Thu Feb 26 00:29:07 2026 : MSG SIZE rcvd: 123

Options:

  • Hostname – Domain name to resolve

  • DNS Server – DNS server IP (e.g., 8.8.8.8)

  • Run button

Use cases:

  • Verify DNS resolution

  • Troubleshoot domain access issues

  • Validate DNS server configuration


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  1. Packet Capture

The Packet Capture tab allows capturing network traffic directly from the device for detailed analysis.

Diagnostics Device Test Router X V Model PC-61C4-MW6 MAC Address 00:0C:66 Tools Packet Capture ARP Table Speed Test AT Command Wi-Fi Scan Packet Capture Filter Custom Interface IP Protocol Duration ALI ALL V 30s V MAC filters disabled when "ALL" interface is selected Ethernet Hosts Ethernet Hosts Source MAC Address Source MAC Address : (Comma Separated) Or AND Destination MAC Address : (Comma Separated and Max 5) IP Hosts IP Address Source IP Address Source IP Address (Comma Separated and Max 5) Or AND Destination IP Address : (Comma Separated and Max 5) Port Port Source Port Source Port : (Comma Separated and Max 5) Or AND Destination Port : (Comma Separated and Max 5) VLAN ID (Comma Separated) Star Stop Download

Use cases:

  • Deep packet inspection

  • Troubleshooting protocol-level issues

  • Analysing application traffic

Captured packets can be downloaded and analysed using external tools such as Wireshark.


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  1. ARP Table

The ARP Table displays IP-to-MAC address mappings learned by the device.

Diagnostics Device Test Router X V Model PC-61C4-MW6 MAC Address 00:0C:66: Tools Packet Capture ARP Table Speed Test AT Command Wi-Fi Scan ARP Table Run Upstream ARP Clients ARP Search Q IP Address MAC Address Device VLAN Last Seen 192.168. 00:0c:66 br-VLAN1 br-VLAN1 N/A < 1
Diagnostics Device Test Router X V Model PC-61C4-MW6 MAC Address 00:0C:66: Tools Packet Capture ARP Table Speed Test AT Command Wi-Fi Scan ARP Table Run Upstream ARP Clients ARP Search a IP Address MAC Address Device VLAN Last Seen 192.168 54:3d:60:44 WAN 0 WAN 0 N/A < 1 >

Use cases:

  • Identify connected devices

  • Troubleshoot IP conflicts

  • Validate Layer-2 connectivity


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  1. Speed Test

The Speed Test tool measures internet bandwidth performance from the selected device.

Diagnostics Device Test Router X V Model PC-61C4-MW6 MAC Address 00:0C:66:1 Tools Packet Capture ARP Table Speed Test AT Command Wi-Fi Scan Speed Test Run 300 Status Success & Download ¥ 200 400 28.92 Mbps Server speedshm1.jioconnect.com:8080 500 Public IP 152.58. £, Upload - 4.27 Mbps Latency 46 ms - 0 600- ISP Jio 28.92 Mbps 4.27 Mbps

Metrics include:

  • Download speed

  • Upload speed

  • Latency

Use cases:

  • Verify ISP bandwidth

  • Compare performance across devices

  • Troubleshoot slow internet complaints


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  1. AT Command

The AT Command tab allows administrators to execute AT (Attention) commands directly on supported devices for advanced modem-level diagnostics.

Diagnostics Device Test Router X V Model PC-61C4-MW6 MAC Address 00:0C:66:16:4D:29 Tools Packet Capture ARP Table Speed Test AT Command Wi-Fi Scan AT Command Command at Run Clear You can view the AT command here reponse:at OK

Interface Components

  • Command input field – Enter a valid AT command (e.g. AT)

  • Run – Executes the command

  • Clear – Clears the output window

  • Response output – Displays raw device response

  1. Wi-Fi Scan

The Wi-Fi Scan tab displays nearby wireless networks detected by the Router/access point.

V Q Search Devices by Name, MAC ID, GUID, Tags or Network Diagnostics Health ~~~ NOC Dashboard Device | Test Router X V Model PC-61C4-MW6 MAC Address 00:0C:66: ools Packet Capture ARP Table Speed Test AT Command Wi-Fi Scan SELECT NETWORK Routers 1 Switch Network B V Wi-Fi Scan Monitor 100% Connection Status Band 5 GHZ X V Run Configure Network Devices 2.4 GHz Utilizations 5 GHz Utilizations Firmware Search Q 0- 0- SIM 10- -10- MAC Address -20- -20- Name Devi 30 30- -40- -40- 00:0C:66:10:E8:73 Ac 50- -50- dBm Bm 60- -60- 00:0C:66:16:4D:29 Test Router 70- -70- -80- -80- -90- -90- A 12 3 4 5 10 11 12 13 14 15 100-1 30 42 66 78 90 102 114 126 138 150 162 174 Channels Channels 2.4 GHz Scan Result Search 0 Channel 41 SSID BSSID security Signal % W Mode 1 NewSSID-1 00:0c:66 FT-WPA2PSK/AES 11b/g/n/ax 1 MYSSIDAP 02:0c:66 FT-WPA2PSK/AES 11b/g/n/ax 6 JioFiber d6:3d:60 WPA2PSK/AES 11b/g/n/ax 6 SOS 3a:3b:ab WPA2PSK/AES 11b/g/n/ax 11 AirFiber-tarun e:d4:a6 WPA2PSK/AES 11b/g/n/ax 1-5 of 5 items < [1] > 10 / page V 5 GHz Scan Result Search O Channel SSID BSSID Security Signal % W Mode 36 NewSSID-1 02:0c:66: FT-WPA2PSK/AES 11a/n/ac/ax 11 JioFiber d6:3d:60: WPA2PSK/AES 11a/n/ac/ax 44 SOS 3a:3b:ab WPA2PSK/AES 11a/n/ac/ax 1-3 of 3 items < 1 > 10/ page V

Information shown may include:

  • SSID

  • Channel

  • Signal strength

  • Security type

Use cases:

  • Identify channel congestion

  • Optimize RF planning

  • Troubleshoot wireless interference

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