Overview
The Organization NOC Dashboard provides a centralized view of all networks and devices within your organization.
It helps administrators and NOC teams to:
Monitor network availability
Detect uplink failures
Identify device outages
Track client connectivity
Understand overall network health trends
This dashboard is designed to help customers quickly identify issues and take action without deep technical troubleshooting.
Navigation
Path:
👉 Monitor → Organization → NOC Dashboard
Dashboard Sections Explained
The dashboard is divided into 4 major sections:
1️⃣ Quality of Experience (QoE)
2️⃣ Network Health Overview
3️⃣ Device Status Summary
4️⃣ Networks Table (Detailed View)
1. Quality of Experience (QoE)
This section helps customers understand user impact across networks.
Networks with Reduced QoE
Shows how many networks are experiencing poor performance.
👉 A network is considered degraded if network health remains below optimal levels for long duration.
This helps customers identify:
Slow internet locations
Packet loss issues
Congestion or uplink instability
Primary Uplink Down
This shows:
ISP Outages → Number of ISPs currently facing primary link failure
Networks Affected → Number of networks impacted due to primary uplink failure
👉 If Primary WAN fails, network may switch to Cellular Backup automatically.
Managed Clients
This value represents the total number of unique devices (based on MAC address) that have been detected or registered in the network.
It includes:
Devices currently connected
Devices that were previously connected
Devices that may be temporarily offline
👉 Example:
If 50 unique devices have connected to the network at any time,
then Managed Clients = 50
This is not always the number of currently connected devices.
LAN Clients (Wired Clients)
This shows the number of devices that are currently connected using Ethernet cable.
These are real-time active users connected through:
Switch ports
Router LAN ports
👉 Example:
POS machines
Desktop computers
Printers
Wireless Clients (Wi-Fi Clients)
This shows the number of devices that are currently connected over Wi-Fi.
These are real-time active wireless users connected through:
Access Points
Router Wi-Fi
👉 Example:
Mobile phones
Tablets
Laptops
⚠ Offline / Down Clients
Offline clients represent devices that were previously seen in the network but are not currently active.
This can happen due to:
Device powered off
User moved out of Wi-Fi coverage
Network disconnection
Client inactivity timeout
👉 Example:
Managed Clients = 50
LAN Clients = 20
Wireless Clients = 25
Then:
Offline Clients ≈ 5 devices
However, in large deployments this number may not always match exact calculation due to real-time updates and client aging mechanisms.
2. Network Health Overview
This section provides overall operational status of networks.
Network Status Classification
This section explains how each network status (Online, Impaired, Down, Dormant) is determined in the NOC Dashboard.
The status is calculated based on device connectivity, heartbeat (last seen), and overall network health.
🟢 Online
A network is considered Online when the majority of devices are operational and actively communicating.
Typically, more than ~60% of devices are up, indicating a stable and healthy network.
📌 Example
Router: 1 (Up)
Switch: 1 (Up)
Access Points: 17 Up, 9 Down
👉 Total Devices = 1 + 1 + 17 + 9 = 28
👉 Devices Up = 1 + 1 + 17 = 19
👉 Up Percentage = (19 / 28) ≈ 68%
→ Network is classified as Online
🟡 Impaired
A network is marked as Impaired when it is partially working but not fully healthy.
👉 What this means:
Some devices are online, but many are down or unstable (less than or equal to ~60% devices are up)
Core connectivity may still exist (router is up), but performance is degraded
“Network is working but experiencing issues (partial outage or degradation)”
📌 Example:
Router is up
Some APs or switches are down
Users may face slow or inconsistent connectivity
Router: 1 (Up ✅)
Switch: 1 Down ❌
Access Points:
1 Down ❌
👉 Total Devices = 3
👉 Devices Up = 1 (Only Router)
👉 Up Percentage = (1 / 3) ≈ 33%
→ Network is classified as Impaired
🔴 Down
A network is considered Down when it is not operational.
👉 What this means:
Devices are not reachable
No proper communication or connectivity
“Network is completely unavailable”
📌 Example:
Router is offline
No heartbeat received
Site is unreachable
⚫ Dormant
A network is marked as Dormant when it has been inactive for a long time.
👉 What this means:
No recent communication (heartbeat) from devices
Network is not actively in use or reporting
📌 Default Behavior:
If no activity is detected for 7 days (default), the network is marked as Dormant
🔍 When does a network become Dormant?
A network is classified as Dormant if:
No heartbeat (last seen) is available
ORLast activity is older than the defined threshold (default: 7 days)
🔍 Dormant Examples
📌 Example :
Last device activity = 10 days ago
👉 Network = Dormant
🔢 Total Networks Count
The total number of networks shown on the dashboard includes all categories:
👉 Online + Impaired + Down + Dormant = Total Networks
“This represents all networks under the organization”
🎯 Quick Visual Summary (For Customers)
Status | Meaning | Impact |
🟢 Online | Fully working | No issue |
🟡 Impaired | Partially working | Degraded performance |
🔴 Down | Not working | Full outage |
⚫ Dormant | Inactive (7+ days) | No activity detected |
💡 Status is automatically calculated based on device availability and network activity.
📈 Network Health Trend (Last 24 Hours)
This graph shows average network health performance over the last 24 hours across all networks.
Customers can:
Identify intermittent outages
Detect unstable networks
Check improvement after troubleshooting
3. Device Status Summary
Provides organization-wide device visibility.
🛜 Routers
Displays:
Total routers
Down routers
Routers running on Cellular backup
WAN Status
Shows number of routers currently using:
Primary WAN
Cellular WAN
👉 Helps detect ISP outages or failover events.
LAN Ports in Use
Shows number of active LAN ports.
⚠ If “No active LAN ports” →
Means switch ports not connected or no traffic.
Useful for:
Detecting cabling issues
Identifying inactive sites
🔀 Switches
Shows:
Total switches
Down switches
Switch model-wise failure count
Helps customers:
Identify hardware issues
Detect power or uplink failures
📡 Access Points
Shows:
Total APs
Down APs
Model-wise status
Useful for:
Wi-Fi outage detection
Coverage troubleshooting
4. Networks Table (Detailed Monitoring)
This is the most important operational section.
Customers can:
Search networks
Sort networks
Quickly identify problem locations
Table Columns Explained
🏷 Network Name
Location or site name.
❤️ Health Indicator
Colored health bars represent last 24 hours network performance.
Color Meaning:
🟢 Green → Health > 60% → Good
🟡 Yellow → Health between 25% – 60% → Moderate
🔴 Red → Health < 25% → Poor
👉 More red bars = frequent outages.
📶 Router / Switch / AP Status
Each column shows:
🟢 Green → Online devices
🔴 Red → Down devices
⚪ Gray → Dormant devices
This helps customer quickly understand device availability.
🌐 Uplink Status
Shows current WAN state.
Examples:
🟢 Active Primary → Main internet working
⚫ Ready Secondary → Backup available but not used
🔴 Failed Primary + 🟢 Active Secondary →
Failover occurred → Router running on cellular
🏢 ISP
Displays internet provider for that network.
Useful for:
Identifying ISP outage patterns
Escalation with ISP
👥 Clients
Shows number of:
Wired users
Wireless users
Helps detect:
Site usage
Customer traffic patterns
📄 Template
Indicates configuration template applied to network.
Useful for:
Standardized deployments
Bulk configuration management