Pronto Networks

This document explains the steps to configure a Static IP address for a device uplink in Pronto Cloud Controller.

Before configuring Static IP, ensure you have: 

Confirmation from ISP or local network admin 

- Static IP Address 
- Subnet Mask 
- Default Gateway 
- Primary DNS 
- Secondary DNS (optional) 
- Confirmation from ISP or local network admin 

Make sure the IP is not in DHCP pool range to avoid conflict. 

- Go to Monitor 
- Select the required Network 
- Click on the target Device

- Click on Configure 
- Locate the Wired Uplink 
- Click the ✏️ (Edit) icon

~~~ NOC Dashboard 
Serial Number 
439799198847 
Build Number 
5873 
SELECT NETWORK 
Capabilities 
BLR-Office-PC61 
V 
Wired 
Monitor 
Configure Uplink 
Configure 
Status 
ACTIVE 
IP Type 
static 
Firmware 
Primary DNS 
8.8.8.8 
Secondary DNS 
8.8.4.4 
Super Admin 
IP Address 
192.168.29.10 
Gateway MAC Address 
b4:a7:c6:59:50:6b 
Gateway 
192.168.29.1 
Public IP 
49.43.241.217 
ISP 
Reliance Jio Infocomm Limited

V 
Search Devices by Name, MAC ID, GUID, Tags or Network 
Uplink Configuration 
VERSION 
C.U.2.44_1 
Uplink Name 
NOC Dashboard 
Serial Number 
439799198847 
Wired 
Build Number 
5873 
Capabilities 
Uplink Type 
SELECT NETWORK 
Wire 
V 
BLR-Office-PC61 
V 
2Wire 
TTL 
Wired 
Monitor 
Disable 
V 
Status 
Active 
Status 
Configure 
IP Type 
IP 
IP Type 
Static 
192.168.29.10 
&gt; 
IP Type 
static 
Firmware 
Primary DNS 
8.8.8.8 
IP Address 
Subnet Mask 
Gateway 
Secondary DNS 
8.8.4.4 
Gateway MA 
8 Super Admin 
255.255.255.0 
192.168.29.1 
IP Address 
192.168.29.10 
Gateway MAC Address 
b4:a7:c6:59:50:6b 
Primary DNS 
Secondary DNS 
8.8.8.8 
8.8.4.4 
Gateway 
192.168.29.1 
Public IP 
49.43.241.217 
Advance Options 
ISP 
Reliance Jio Infocomm Limited 
Advance Monitoring 
HB Interval (Secs)

- Device comes online 
- First Heartbeat success 
- Uplink shows Active 

- Click Save 
- Wait for device to apply configuration 
- Verify: 
 - Device comes online 
 - First Heartbeat success 
 - Uplink shows Active

- Confirm “Config Applied” 
- Confirm “First HB Success” 

- Check if device status shows UP (green) 

- Ping test (8.8.8.8) 
- DNS lookup test 

1. Go to Events Tab 
 - Confirm “Config Applied” 
 - Confirm “First HB Success” 
2. Go to Device page 
 - Check if device status shows UP (green) 
3. Run: 
 - Ping test (8.8.8.8) 
 - DNS lookup test

Q Search Devices by Name, MAC ID, GUID, Tags or Network 
test11 
V 
~ NOC Dashboard 
Router 
Live 
Choose Date Range 
Acalanes 
walnut Creek 
SELECT NETWORK 
Ridge 
Yonacio valley Rd 
Shell Ridge 
North Gate 
Walnut Blvd 
lley Rd 
BLR-Office-PC61 
V 
OVERLOOK 
CIVIC 
NORTHRIDGE 
Broadway Plaza 
Shell Ridge 
Open Space 
Monitor 
PC61Ankur 
UP A 
680 
WILD OAK 
S Broadway 
Configure 
MAC Address: 
00:0C:66:13:34:7F 
Diablo Foothills 
Palmer Rd 
Serial Number: 
439799198847 
ap 
Regional Park 
Mount Diablo 
Goldfish Pond 
Rudgear Rd 
E .. Firmware 
oogl 
RUDGEAR 
LAFAYETTE 
A Cavare Castle Hill 
ESTATES 
Keyboard shortcuts Map data @2026 Google Terms |Report a map erro 
8 Super Admin 
All 
Upload 
Downloa 
400B 
200B 
OB 
07:55:19 AM 
07:55:49 AM 
07:56:19 AM 
08:11:17 AM 
08:11:48 AM 
Upload: 2.10 KB/s 
Download: 1.48 KB/s 
Device Properties 
Port Details 
Location 
DHCP 
Clients 
Channel Utilization 
Events 
Analytics 
(i) 
Device Properties 
Configure Properties 
£o} Diagnostics 
&amp; Reboot 
Information 
Statu 
Memory Info 
C61Ankur 
UP 
Name 
Status 
Buffers 
9128KB 
Device Tags 
External IP Address 
49.43.241.217 
Cached 
35276KB 
Connected Clients 
Free 
105048KB 
External GUID 
CPU Idle Time 
26d 22h 21m 20s 
Tota 
254180KB 
Notes 
Uptime 
6d 22h 3m 49s 
notes 
Last Seen 
just now, 08:11:48 AM, IST 
Radio 
WiFi 
Band 
Channel 
Power 
Properties 
2.4 GHZ 
5 
0 
SSID Name 
Band (BSSID) ® 
5 GHz 
44 
0 
Network 
BLR-Office-PC61 
NewTestSSID-2 
֏2.4 GHz (00:0C:66:13:34:7C) 
MAC Address 
00:0C:66:13:34:7F 
5 GHZ (02:0C:66:13:34:7C) 
Model 
PC-61C4-MW6 
MySSID 
5 GHZ (02:0C:66:23:34:7C) 
Version 
2.0.2.44_T 
Serial Number 
439799198847 
Build Number 
5873 
Capabilities 
Wired 
Primary 
Status 
Active 
IP Type 
static 
Primary DNS 
8.8.8.8 
Secondary DNS 
8.8.4.4 
IP Address 
192.168.29.10 
Gateway MAC Address 
b4:a7:c6:59:50:6b 
Gateway 
192.168.29.1 
Public I 
49.43.241.217 
ISP 
Reliance Jio Infocomm Limited

- IP conflict 
- Incorrect gateway 
- Wrong subnet mask 
- DNS typo 

- IP overlapping with DHCP pool 
- Gateway stability 
- Cable issue 
- Power fluctuations 

✔ Avoid using IP within DHCP range ✔ Document assigned IP in network sheet ✔ Always test connectivity after configuration

How do I configure a static IP on a wired uplink — New UI

Cloud Controller

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

How do I configure a static IP on a wired uplink — New UI

Purpose

Prerequisites

Steps to Configure Static IP

Login to Cloud Controller

Select the Network

Go to Configure Section

Configure Uplink Settings

Save Configuration

Verification Steps

Common Issues & Troubleshooting

Device Not Coming Online

Intermittent Disconnect

Best Practice

Field	Value
Uplink Type	Wired
IP Type	Static
IP Address	Enter Static IP
Subnet Mask	Enter Subnet Mask
Gateway	Enter Default Gateway
Primary DNS	Enter DNS (e.g. 8.8.8.8)
Secondary DNS	Optional