Overview
The Users page allows administrators to create and manage user accounts within the system. Each user can be assigned a specific role and network permissions to control what actions they can perform and which networks they can access.
Through this page, administrators can:
Create new users
Assign roles and permissions
Restrict network access
Edit or delete user accounts
View all existing users
Creating a New User
To create a new user:
Navigate to Configure
Open the Users page
In the New User section, enter the required information
Click Create
The system will create a new account with the specified role and permissions.
User Creation Fields
Full Name
This field specifies the name of the user who will access the system.
Example
John Smith
This field defines the login email address for the user.
Requirements:
The email must be unique
It will be used for authentication and notifications
If the email is already registered, the system will display the message:
User Already Exist!
Password
This field defines the user’s login password.
It is recommended to use a strong password containing:
Uppercase and lowercase letters
Numbers
Special characters
Confirm Password
The password must be entered again to confirm accuracy.
If the values do not match, the account will not be created.
Role
The Role field determines the level of access the user has within the platform.
Available roles may include:
Role | Description |
Admin | Full system access including user management |
Network Admin | Can configure networks and devices |
Monitor Only | Read-only access to system data |
Network Monitor | Monitoring access to network status |
Customer Care – Devices Experts | Advanced device troubleshooting |
Customer Care – Devices Specialists | Device-related support |
Customer Care – General | General customer support role |
Customer Care – Devices Senior Experts | Senior support engineers |
Network Onboarding – Manager | Responsible for onboarding operations |
Network Onboarding – Techs | Field technicians |
Network R&D | Testing and development role |
Organization Monitor | Organization-wide monitoring |
Vendor – Techs | Vendor technicians |
Tier 1 | First-level support |
Tier 2 | Intermediate support |
Tier 3 | Advanced technical support |
Roles ensure users only have access to the features required for their responsibilities.
Permitted Networks
The Permitted Networks section allows administrators to control which networks a user can access.
This helps restrict access when different teams or vendors are responsible for specific networks.
Permission
The Permission column defines the type of access scope granted to the user.
Example:
Scope
Scope means the user will only be able to access the networks assigned in the Network / Network Tags field.
Network / Network Tags
This field allows administrators to select the networks or network groups the user is allowed to access.
Supported selections include:
Individual networks
Network tags
All networks
When typing in the field, a dropdown menu will appear showing available networks.
Example options:
Option | Description |
All | Access to all networks |
Network A | Access to a specific network |
Network B | Access to another network |
Network Tags | Access to grouped networks |
Custom Networks | Access to manually selected networks |
Multiple networks can be assigned depending on the user's responsibilities.
Users List
The Users List section displays all users currently registered in the system.
Each entry shows:
Column | Description |
Name | User's full name |
Login email | |
Role | Assigned role |
Network Access | Networks the user can access |
Action | Options to modify or remove the user |
Network Access
The Network Access column indicates which networks a user can access.
Examples:
Value | Meaning |
ALL | User has access to all networks |
Network Name | Access limited to a specific network |
This helps administrators quickly verify user permissions.
User Actions
Edit
The Edit option allows administrators to modify user information such as:
Name
Role
Network permissions
Destroy
The Destroy option removes the user account from the system.
Important:
Deleting a user will immediately revoke system access.
Search and Pagination
The Users page includes tools for easier navigation.
Records per Page
Allows administrators to control how many users appear per page.
Example:
10 records per page
Search
The Search field allows quick filtering of users based on:
Name
Email
Role
This is useful when managing large numbers of users.