Generate Token Access – Configuration & Concept Guide (Pronto Cloud)
1️⃣ Purpose
This document explains how to generate temporary access tokens in Pronto Cloud Controller (PCC) to allow another user or support engineer to securely access your organization account for a limited time.
This feature is mainly used for:
Temporary troubleshooting access
Vendor / support access
Delegated administration
Secure remote assistance
2️⃣ Scope
This guide applies to:
Organization administrators managing Pronto Cloud networks
Support engineers requiring temporary access
Multi-tenant or managed service environments
Situations where sharing login credentials is not permitted
3️⃣ Concept Overview
Access Tokens provide time-bound login capability without sharing the main account password.
Key characteristics:
Token is temporary
Token has configurable validity period
Token can be manually expired anytime
Token access is limited to organization scope
Token improves security and audit control
4️⃣ Steps to Generate Token
Step 1: Navigate to Token Page
Go to:
Configure → Organization → Generated Tokens List
Step 2: Generate New Token
Click “Generate New Token” button (top right).
Select Validity Duration (Hours)
Available options typically include:
2 Hours
8 Hours
12 Hours
24 Hours
Lifetime Access
Click “Generate Token”
System will create a unique token ID.
Step 3: View Active Tokens
Under Active Tokens List, you can:
View Token ID
Check validity duration
See generation date/time
Manually Expire Token
Delete Token
Step 4: Expired Tokens Management
Expired tokens are listed under Expired Tokens List.
From here you can:
Review previously created tokens
Delete old tokens for cleanup
5️⃣ How Another User Uses the Token
To allow external user access:
External user logs into their own PCC account
Navigate to:
Organization →configure→ Assume User
Enter provided Token ID
Click Assume User
They will now get temporary access to your organization network.
6️⃣ Security Best Practices
Never share permanent credentials
Always use minimum required validity
Expire token immediately after troubleshooting
Monitor token usage activity
Avoid lifetime tokens unless absolutely required