Diagnostics Overview
The Diagnostics page allows administrators to perform device-level network troubleshooting directly from the Cloud Controller. It provides built-in tools to test connectivity, routing, DNS resolution, and wireless environment visibility for a selected network device.
This page helps isolate network, ISP, DNS, and device-related issues without requiring local access to the device.
Navigation
Path:
Select Network → Monitor → Network Devices → Action → Diagnostics
Device Selection
At the top of the page, the following device details are displayed:
Device – Selected device MAC address
Model – Device model identifier
MAC Address – Hardware address of the selected device
Administrators can switch devices using the Device selector dropdown.
Diagnostic Tabs
The Diagnostics page includes multiple tabs for different troubleshooting functions.
Tools
DNS Look Up
The DNS Look Up tool resolves a hostname using a specified DNS server.
Options:
Hostname – Domain name to resolve
DNS Server – DNS server IP (e.g., 8.8.8.8)
Run button
Use cases:
Verify DNS resolution
Troubleshoot domain access issues
Validate DNS server configuration