Diagnostics Overview
The Diagnostics page allows administrators to perform device-level network troubleshooting directly from the Cloud Controller. It provides built-in tools to test connectivity, routing, DNS resolution, and wireless environment visibility for a selected network device.
This page helps isolate network, ISP, DNS, and device-related issues without requiring local access to the device.
Navigation
Path:
Select Network → Monitor → Network Devices → Action → Diagnostics
Device Selection
At the top of the page, the following device details are displayed:
Device – Selected device MAC address
Model – Device model identifier
MAC Address – Hardware address of the selected device
Administrators can switch devices using the Device selector dropdown.
Diagnostic Tabs
The Diagnostics page includes multiple tabs for different troubleshooting functions.
Tools
Traceroute
The Traceroute tool displays the network path taken to reach a destination.
Options:
Uplink – Select uplink interface
IP / Host – Destination address
Run button to start the trace
Use cases:
Identify routing issues
Detect ISP or upstream latency
Troubleshoot unreachable destinations