Overview
The Add User feature allows administrators to create new user accounts in the system and assign them appropriate roles and permissions.
Each user can be granted a specific role that determines their level of access and the actions they can perform within the platform.
This helps organizations manage access control and ensure that users only interact with the features required for their responsibilities.
Creating a New User
To create a new user:
Navigate to Configure → Users.
Click Add User.
Enter the required user information.
Assign a Role to the user.
Click Save to create the account.
User Information Fields
User Name
Specifies the name of the user.
Guidelines:
Should clearly identify the user.
Typically contains the person's full name or username.
Example:
John Smith
Defines the email address associated with the user account.
Purpose:
Used for user identification.
May be used for notifications or account-related communication.
Example:
Password
Defines the login password for the user.
Recommendations:
Use a strong password.
Include uppercase letters, lowercase letters, numbers, and special characters.
Example:
SecurePassword@123
Confirm Password
This field requires the user to re-enter the password.
Purpose:
Ensures the password was entered correctly.
Prevents typing errors during account creation.
Phone
Specifies the user’s contact number.
Features:
Includes a country code selector.
Useful for communication or verification purposes.
Example:
+1 555 123 xxx
Role Assignment
The Role field determines the user's access level and responsibilities within the platform.
Different roles are available depending on the operational requirements of the organization.
Examples include:
Admin
Full system access.
Can manage users, networks, and configurations.
Network Admin
Responsible for network configuration and management.
Monitor Only
Read-only access to monitoring dashboards.
Network Monitor
Can view network activity and status but cannot modify configurations.
Customer Care – Devices Experts
Advanced troubleshooting access for device-related issues.
Customer Care – Devices Specialists
Handles device support and operational troubleshooting.
Customer Care – General
Provides general customer support functions.
Customer Care – Devices Senior Experts
Senior-level troubleshooting and advanced diagnostics.
Network Onboarding – Manager
Responsible for onboarding and deployment planning.
Network Onboarding – Techs
Field technicians responsible for network deployment.
Network R&D
Access for testing and research activities.
Organization Monitor
Monitoring access across the organization.
Vendor – Techs
External vendor technicians with limited access.
Tier 1
First-level support staff.
Tier 2
Intermediate technical support.
Tier 3
Advanced technical support engineers.
Define Network Access (Permission Scope)
This setting controls which networks the user can view or manage.
Options include:
All Networks – User can access every network
Specific Networks – Select only required locations
Multiple Networks – Assign more than one network
You can use the search box to quickly find networks.
👉 This helps in restricting access for regional teams or support staff
Saving the User
After completing all required fields:
Review the entered information.
Click Save to create the user account.
The new user will be added to the system with the assigned role and permissions.
If needed, the operation can be cancelled using the Cancel button.