MAPs User Guide
1. Introduction
Overview
MAPs provides a geographical view of your managed networks, allowing administrators to monitor network health, device status, alerts, internet quality, and topology from a single dashboard.
2. Accessing MAPs
Steps
Log in to the Pronto Controller.
Navigate to any page (for example, Network Devices).
Click the MAP icon available in the top navigation bar.
The MAPs Dashboard opens.
Prerequisites
Before using MAPs, ensure the following configurations are completed.
3.1 Configure Device Location
Each device must have a valid location configured before it can be displayed on the MAPs Dashboard.
Steps
Navigate to Monitor → Network Devices.
Select the device.
Configure the device location.
Save the changes.
Note
If the location is not configured, the device will not appear on the MAP.
3.2 Enable Internet Quality Monitoring
Internet Quality Monitoring must be enabled on the router to display WAN latency and packet loss information.
Steps
Open the Router.
Click Configure Properties.
Enable Internet Quality Monitoring.
Save the configuration.
3.3 Configure Endpoint Monitoring (Optional)
Endpoint Monitoring must be configured to display Endpoint Insights and Endpoint Alerts.
Note
If no endpoints are configured, Endpoint-related information will not be displayed.
4. MAP Dashboard
The MAP Dashboard displays all managed networks on an interactive world map.
The dashboard consists of:
Network Filter
Status Filter
Map View
Health Legend
Cluster View
Network Overview Panel
Device Overview Panel
5. Network Filter
The Network Filter allows administrators to display specific networks on the map.
Available Options
All Networks
Individual Networks
Network tags
Devices
Steps
Click the Network Filter.
Select one or more networks.
The map updates automatically.
Tip : You can combine the Network Filter and Status Filter to quickly locate specific networks.
6. Status Filter
The Status Filter displays networks based on their operational status.
Categories
State
Up
Down
Impaired
Dormant
Uplink
Primary Uplink Active
Secondary Uplink Active
Primary Uplink Inactive
Secondary Uplink Ready
Secondary Uplink Inactive
ISP
Displays networks by ISP.
Infrastructure
Info
Warning
Critical
eSIM
Info
Warning
Critical
Internet Quality
Info
Warning
Critical
Endpoint
Info
Warning
Critical
Down
7. Map Health Indicators
The map uses different colors to represent the operational status of networks.
Color | Status | Description |
🟢 Green | Up | Network is operating normally. |
🔴 Red | Down | Network is unreachable or offline. |
🟡 Yellow | Impaired | Network is online but experiencing issues. |
⚫ Grey | Dormant | Network is inactive. |
8. Cluster Overview
When multiple networks are located close together, they are grouped into a cluster.
Selecting a cluster opens the Cluster Overview, which summarizes the health and status of all networks within that cluster.
The Cluster Overview displays:
Number of Networks
Number of Devices
Up Networks
Down Networks
Impaired Networks
Endpoint Alert Status
Internet Quality Status
Selecting a network opens the Network Overview.
Tip: Hover over a cluster to view a summary before opening an individual network
9. Network Overview
The Network Overview provides a summary of the selected network.
It contains three tabs:
Quality of Experience
Network Alerts
Network Insights
9.1 Quality of Experience
Displays the health and performance of the selected network.
WAN Quality
Displays the performance of the WAN connection.
Information Displayed
Metric | Description |
Latency | Average WAN latency |
Packet Loss | Packet loss percentage |
Status | Current Internet Quality status |
Trend | Historical performance graph |
Wi-Fi Quality
Displays the wireless network health.
Information Displayed
Average Signal Strength
Wi-Fi Clients
Wi-Fi Health Status
Device Health
Displays the operational health of all devices in the network.
Information Displayed
Online Devices
Offline Devices
Overall Device Status
Firmware Compliance
Displays whether all devices are running the expected firmware version.
Information Displayed
Firmware Compliance Percentage
Firmware Health Status
Cellular Quality
Displays the quality of the cellular uplink.
Information Displayed
Signal Strength
Cellular Status (Active or ready)
9.2 Network Alerts
The Network Alerts page displays active alerts generated within the selected network.
Alert Information
Field | Description |
Alert | Alert name. |
Severity | Alert severity level. |
Device | Device generating the alert. |
Duration | Duration of the alert. |
Occurrences | Number of times the alert occurred. |
Status | Current alert status. |
Examples:
DHCP Fallback
DNS Fallback
NTP Fallback
WAN IP Conflict
Uplink status change
9.3 Network Insights
Network Insights provides a visual representation of the selected network.
Components
Mini Topology : Displays a simplified topology of the selected network and shows how devices are connected.
Device Overview : Displays all devices within the selected network.
Selecting a device opens the Device Overview.
10. Device Overview
The Device Overview page displays detailed information for the selected Router, Access Point, or Switch.
10.1 Router Device Overview
Displays detailed health, connectivity, internet quality, and alerts for the selected router.
The Device Overview consists of two sections:
• Device Insights
• Device Alerts
Device Insights displays:
Device connectivity
Internet quality
Endpoint Insights
Device Connectivity
The Device Connectivity section displays the connectivity history of the selected router for the last 24 hours. It helps administrators identify connectivity interruptions, device reboots, failovers, and recovery events.
Information Displayed
Up Events
Down Events
Reboot Events
Switchover Events
Inactive Events
Time Range: Displays the last 24 hours of device connectivity history.
Internet Quality
The Internet Quality section displays the WAN performance of the selected router by monitoring latency and packet loss.
Information Displayed
Average Latency
Average Packet Loss
Wired Internet Quality
Cellular Internet Quality (if available)
Time Range: Displays Internet Quality data for the last 1 hour.
Note: Internet Quality Monitoring must be enabled on the router before latency and packet loss data is collected and displayed.
Endpoint Insights:
Displays endpoint monitoring information for configured HTTP, HTTPS, TCP, or ICMP endpoints.
Device Alerts
Displays all active alerts for the selected router.
10.2 Access Point Device Overview
Displays wireless health information for the selected Access Point.
Contains:
Device Insights
Device Alerts
Device Insights displays
Device Connectivity : Displays Access Point connectivity history over the last 24 hours.
Channel Utilization : Displays wireless channel utilization for both radio bands.
Connected Clients : Displays the number of clients connected to the Access Point.
Device Alerts
Displays active alerts associated with the selected Access Point
Notes
Configure the device location before using MAPs.
Enable Internet Quality Monitoring to display WAN latency and packet loss.
Configure Endpoint Monitoring to display Endpoint Insights and Endpoint Alerts.
Router and Access Point Device Overview pages display different monitoring information.
Use Network Filter and Status Filter together to quickly locate networks.
Some monitoring information may take a few minutes to populate after configuration changes.
Conclusion
MAPs provides a centralized view of network health, device status, alerts, internet quality, and topology, enabling administrators to efficiently monitor and troubleshoot managed networks from a single interface.