Overview
Endpoint Monitoring is a proactive monitoring feature that continuously checks the availability and performance of external services from your Pronto-managed networks.
It enables administrators to verify Internet connectivity, monitor cloud applications, and identify latency or service outages before they impact business operations.
The monitoring engine periodically tests configured endpoints using supported protocols such as:
ICMP (Ping)
HTTP / HTTPS
TCP
The collected results are displayed through dashboards, historical reports, and detailed endpoint insights.
Benefits
Endpoint Monitoring helps administrators:
Verify Internet connectivity
Monitor cloud-hosted applications
Detect latency issues
Identify service outages
Monitor ISP performance
View historical endpoint availability
Analyze endpoint health trends over time
Accessing Endpoint Monitoring
Navigate to:
Monitor -> Endpoint Monitoring
The Endpoint Monitoring dashboard provides an overview of all configured endpoints across your monitored networks.
Endpoint Monitoring Dashboard
The dashboard provides a high-level summary of endpoint health.
It includes:
Response Efficiency
Endpoint Health Distribution
Historical Monitoring Reports
Endpoint Availability Trends
Latency Analysis
The Latency Analysis widget displays the overall response efficiency for monitored endpoints.
Example:
Response Efficiency
99.75%
The dashboard categorizes endpoint responses into four health states.
Status | Description |
Good | Endpoint responded within the configured latency threshold. |
Warning | Response time exceeded the warning threshold. |
Critical | Response time exceeded the critical threshold. |
Down | Endpoint was unreachable. |
This section provides an overall view of endpoint performance across all monitored sites.
Site Distribution by Response Time
This graph displays the number of monitored sites based on their current endpoint status.
Example:
Good : 4
Warning : 0
Critical : 0
Down : 0
This allows administrators to quickly identify whether issues are isolated to specific sites or affecting multiple locations.
Endpoint Monitoring Reports
The reporting section displays historical endpoint performance for the selected time period.
Summary cards include:
Good Endpoints
Warning Endpoints
Critical Endpoints
Down Endpoints
Example:
Metric | Value |
Good | 99.75% |
Warning | 0.19% |
Critical | 0.06% |
Down | 0% |
Selecting a date on the chart opens detailed monitoring information for that day.
Endpoint Insights
Selecting a day from the Endpoint Monitoring Reports opens the Endpoint Insights page.
This page provides a detailed breakdown of endpoint performance during the selected time period.
Information displayed includes:
Endpoint Name
Endpoint Group
Monitoring Type
Current Status
Good %
Warning %
Critical %
Down %
Example:
Endpoint | Type | Status |
8.8.8.8 | ICMP | Good |
1.1.1.1 | ICMP | Good |
cloudflare.com | TCP | Good |
github.com | HTTP | Good |
This allows administrators to identify which monitored endpoint experienced degraded performance.
Endpoint Details
Selecting an endpoint opens the Endpoint Details page.
This page contains detailed performance information for the selected endpoint.
Displayed information includes:
Overview
Displays:
Endpoint Name
Endpoint Group
Monitoring Type
Monitoring Summary
Example:
8.8.8.8
Group: test2
Type: ICMP
Monitoring Summary
The Overview section summarizes endpoint performance during the selected time period.
Example:
Average latency
Peak latency
Availability
Monitoring interruptions
This provides a quick understanding of endpoint health without reviewing individual measurements.
Latency Timeline
The Latency graph displays response times throughout the selected monitoring period.
Administrators can:
View latency trends
Zoom into specific time ranges
Identify latency spikes
Detect outages
Color indicators represent endpoint health:
Color | Status |
Green | Good |
Yellow | Warning |
Red | Critical |
Gray | Down |
Connected Devices
The Devices tab lists all Pronto devices currently monitoring the selected endpoint.
Displayed information includes:
MAC Address
Device Name
Network Name
Current Endpoint Status
This helps identify which devices are successfully monitoring the endpoint.
Networks
The Networks tab displays all networks associated with the monitored endpoint.
Administrators can determine whether endpoint issues affect a single network or multiple locations.
Using Filters
The Endpoint Monitoring dashboard supports filtering by:
Network
Endpoint Group
Time Range
Status
These filters help administrators quickly isolate endpoint performance for specific locations or monitoring groups.
Health Status Definitions
Status | Meaning |
Good | Endpoint responded successfully within configured latency thresholds. |
Warning | Response time exceeded the warning threshold but remained reachable. |
Critical | Response time exceeded the critical threshold and indicates degraded performance. |
Down | Endpoint did not respond or was unreachable. |
Common Monitoring Types
ICMP
ICMP monitoring verifies basic network connectivity by sending ping requests.
Typical use cases:
Internet connectivity
ISP availability
Public DNS reachability
Example:
8.8.8.8
1.1.1.1
HTTP / HTTPS
HTTP monitoring verifies that a web application or website is responding successfully.
Typical use cases:
Cloud portals
Captive portals
Business applications
Example:
TCP
TCP monitoring verifies whether a service is accepting TCP connections on a specific port.
Typical use cases:
Database servers
POS systems
Application servers
HTTPS services
Example:
Server:
redis.example.net
Port:
6379
Best Practices
Configure multiple endpoints to avoid relying on a single destination.
Monitor public DNS services (such as 8.8.8.8 or 1.1.1.1) to validate Internet connectivity.
Include business-critical cloud applications in endpoint monitoring.
Review historical reports regularly to identify recurring latency or availability issues.
Use filtering options to quickly isolate problems affecting specific networks or endpoint groups.
Troubleshooting Tips
If an endpoint shows Warning, Critical, or Down:
Verify the WAN connection is operational.
Confirm DNS resolution if a hostname is used.
Ensure the monitored service is available.
Review latency trends to identify intermittent issues.
Compare endpoint performance across multiple networks to determine whether the issue is site-specific or widespread.
Conclusion
Endpoint Monitoring provides continuous visibility into the health and performance of external services monitored by Pronto devices. By tracking endpoint availability, latency, and historical trends, administrators can quickly identify connectivity issues, monitor critical applications, and proactively resolve network problems before they affect end users.