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How to set up alerts

This article shows how to set up device alerts

Sunny avatar
Written by Sunny
Updated over 9 months ago

Proactive alerts can be set to notify users when an event has occurred with their device. To setup the alerting function, there are a few areas a user needs to configure:

Step 1: Logging

For network uplink alerts, your device must be on firmware 2.0.2.28 or greater.

  • You must enable Logging,

  • Go to Configuration and then Logging tab

  • Name the log, and under the field Logging Type, select Event Logging.

  • Scroll to the bottom of the page and select the green button, Create Logging.

Step 2: Configure Users

  • Log in to the controller

  • Before creating the alerts, a group should be created. If not, the alert will only appear on the cloud, for the account holder.

  • From the left hand menu, select Organization > Users.

  • Create users, assign them the appropriate role.

  • All fields must be entered.

  • Select the green Create button

  • From the left hand menu, select Organization> Notification Group

  • Name the group, and select the notification type you wish to receive

  • Under the Select Organization Users field, choose users created under an Organization or

  • Add any email recipient under the External Email field.

  • Click Create

  • From the left hand menu, select Configuration, Alerts.

Step 3: Alerts

Now, proceed to Configuration and then the Alerts tab to begin creating alerts.

  • Name the alert.

  • Configure the email subject line.

  • Enter your alert message in Message.

  • To retrieve specific data, copy-paste the bracketed text along with the brackets, into the Message box.

  • Select the appropriate category for your ALERT.

  • Under Rules, from the left most dropdown box, select the field you want to be alerted about, and from the middle dropdown box, the state of the field.

  • If the timer field is available, select the time to check the state of the field for, true, to send the alert.

  • Under Send Notification, select the previously created Notification Group.

  • When you are done, select the green button, Create Alert, to save your settings.

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