The Diagnostics page allows administrators to perform device-level network troubleshooting directly from the Cloud Controller. It provides built-in tools to test connectivity, routing, DNS resolution, and wireless environment visibility for a selected network device.
This page helps isolate network, ISP, DNS, and device-related issues without requiring local access to the device.
Navigation
Path:
Select Network → Monitor → Network Devices → Action → Diagnostics
Device Selection
At the top of the page, the following device details are displayed:
Device – Selected device MAC address
Model – Device model identifier
MAC Address – Hardware address of the selected device
Administrators can switch devices using the Device selector dropdown.
Diagnostic Tabs
The Diagnostics page includes multiple tabs for different troubleshooting functions.
Tools
Ping
The Ping tool is used to test basic network connectivity between the selected device and a destination IP address or hostname.
Options:
Source IP Address – Select source interface (Default or specific)
IP / Host – Destination IP address or hostname
Ping / Stop / Clear controls
Output:
Packets sent and received
Packet loss
Average, minimum, and maximum latency
Use cases:
Verify internet reachability
Check LAN or WAN connectivity
Identify packet loss or latency issues