Pronto Networks

Rohit Yadav

These documents are based on common issues and the diagnostic process used to identify the root cause, along with the troubleshooting steps required to resolve them

Troubleshooting & Solution Documents

Control Plane Tunnel Failure – Device Offline in Cloud but POS Working

Device Offline in Cloud but POS Working

DHCP Server Down (Existing Devices Work, New Ones Fail)

Payment Terminals Offline During Peak Hours Due to Broadcast Storm Saturation or High Bandwidth Utilization

Pronto Not Switching to ISP (Wired WAN Shows 0.0.0.0)

Trunk/Hybrid Port Vlan Misconfiguration

Duplicate IP & Lease Conflict

Cellular IP Shows 0.0.0.0 While Wired Is Active (Failover Not Ready)

Intermittent Client Connectivity Due to Wireless Interference

Clients unable to receiving IP via DHCP

Firewall Advanced Configuration Issues

Frequent Switchover in Dual Uplink Between Wired and LTE

Device Roaming Issues Due to Poor Channel Plan or AP Placement

DNS Failure – Internet Connected but Websites and POS Payments Not Working

VLAN Leaks via Unmanaged Switches

Rouge DHCP Scenarios

MAC Flapping Between Ports

SSID Security Misconfigurations

Static IP vs DHCP Pool Conflict

PoE / Power Issues on Access Points (APs)

Traffic Saturation / Peak-Hour Issues

Radio Profiles, Channel Conflicts & Interference

PC61 Client Identification & Client Table Management

(Network Loop) Upstream Network Clients Appearing in PC61 LAN Client List

Native VLAN Mismatch on Trunk Port

Pronto Router - Switch - AP all are online (wired client working but no wireless client is able to connect DHCP is not allocating IP)

DNS Failure – Router Not Coming Online in PCC (Pronto Environment)

Diagnosis & Troubleshooting

Cloud Controller

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